Returns and Refund Policy

You may return your order within 30 days of delivery.

Customers also have the right to withdraw from the purchase within 14 days after receiving the product, without providing a reason. This is known as the cooling-off period. To exercise this right, please contact us within 14 days of delivery.

Items must be:

• Unworn and unused

• In original packaging

• With all labels attached

❌ Order Cancellation

Need to cancel your order?

✅ No problem if your order hasn't shipped yet
✅ Full refund issued
✅ No fees or penalties

📦 How to Return an Item

Email us at support@slateandstitch.com to initiate your return.
Download & complete our [return form].

Ship your return to one of the following addresses:

Main Return Address:
Sladeandstitch Returns
Nijverheidsweg 12
3534 AM Utrecht, The Netherlands
📞 +31 6 1234 5678
📧 support@slateandstitch.com

Alternate Return Address:
Teollisuuskatu 9 B
00510 Helsinki, Finland
📞 +31 6 1234 5678
📧 support@slateandstitchfinland.com

We strongly recommend using a traceable shipping method.
We are not responsible for returned items that don’t reach us.

💸 Refunds

Once your return is received and inspected, you will receive a confirmation email.
If approved, your refund will be processed within 14 business days.
Refunds are issued to your original payment method.

🚨 Damaged or Incorrect Items

Received a damaged or incorrect item?

📩 Contact us within 48 hours of delivery
✅ We’ll offer a free replacement or full refund—no questions asked

🛎 Questions or Help?

Reach out to us anytime at support@slateandstitch.com
We're here to make returns and cancellations simple and stress-free

📬 Company Information

Groenrecycling Utrecht BV.
KvK: 30100205
Email: support@slateandstitch.com
VAT: NL009957261B01
Address: VOORDORPSEDIJK 00034, 3737BK GROENEKAN